At SAE RELOCATION, we strive to give our customers the highest level of international services that is possible. To achieve this mission, we constantly work on reviewing and perfecting our processes, reassessing and improving the cooperation with our partners and reappraising the quality of our vendors. Our commitment to quality, reliability and dependability is reflected in the thousands of successful domestic relocations we handled over the years for our customers. Our experienced, professional and dedicated removal consultants carefully manage every step of your move.
With SAE RELOCATION, you can always expect competitive and affordable pricing explained with clarity and most importantly with no hidden fees. We differ from other movers or forwarders in that we control all aspects of the move and do not outsource the move management to middlemen. This helps save you money while providing industry-leading pricing transparency and cost granularity at every stage of the move.
Every international move is unique. At SAE RELOCATION, we take a personalized approach with our customers, offering options to keep you both on-time and on-budget, while providing thorough guidance and complete visibility every step of the way. Our broad range of services go above and beyond that of a typical moving company and can be customized to fit your unique needs.
Humidity control is among the most important thing to take care of when preparing for an international move.
Moving internationally is not something one does every day and when getting into the preparation, it is possible to forget a thing or two.
SAE RELOCATION offers all-risk transit insurance contracted with ITI Inter Trans Insurance Services Inc. so that you can have total peace of mind when shipping internationally.
We perform free on-site surveys to evaluate the volume and workload of the move. We can also work with photos or videos via WeChat (for smaller volumes).
We submit our service offer within 24 hours to 48 hours after the survey. Our detailed service includes move details, clear pricing, exhaustive inclusions and exclusions, Terms & Conditions.
Service provision is confirmed by signing the contract and proceeding with the down-payment. The Moving process starts with document preparation and pre-packing under the guidance of your Removal Consultant.
Time for the SAE RELOCATION’S moving team to come in. Our trained and experienced movers together with our English speaker supervisor take care of everything. Just sit down and relax.
Origin country customs clearance by SAE.
Provision of transit information:
-estimated time of departure (ETD)
-estimated time of arrival (ETA)
Destination country customs clearance by SAE RELOCATION.
It is time to be reunited with your goods. Depending on your requirements, we can simply deliver your boxes to your garage or fully unpack each box and reinstall all the furniture.
If, unfortunately, some damages occurred during transportation, we will diligently assist in processing the claim with the insurance.
Our work only ends when your move is fully completed, which means when you are totally satisfied, and you let us know that you are.
At SAE RELOCATION, we always try to do more so that you can do less.
Here are 4 additional services that may be of great use when moving internationally:
When moving internationally, the only points that can affect the quotation are:
-The volume (the final invoice will be based on the final packed volume)
-Not announced access difficulties at destination (ex: long distance, stair carry)
-Unexpected difficulties arising during the moving day and not under our control (ex: elevator out-of-service)
-A variation of the freight costs that would have occurred between the tine of the quotation and the time the shipment happens
-Additional customs fees at destination (inspection fees, quarantine fees, import duties)
-Additional container detention fees and port storage fees due to documents not remitted on time (we need you to provide documents and information to allow us to clear customs, if you are not able to provide this information when we need them, we would not be able to proceed with the clearance of your goods and storage charges would therefore occur)
Your removal consultant will go with you through each room of your home in order to list all of the items that you wish to include in your removal.
All our removal consultants are trained to have a keen eye so that by guiding them through your home and by showing them an exhaustive description of what needs to be moved, they will be able to come up with a very detailed and accurate estimate of the final volume to be moved.
You will then receive a service offer based on your needs and on the estimated volume we calculated.
Note that for smaller volumes, it is possible to perform the volume estimate through photos or videos.
For bigger volume, it is recommended to perform physical home surveys.
A regular move starts usually around 9 AM~9:30AM
Step 1: briefing of the supervisor (confirming what needs to be moved room by room)
Step 2: team supervisor brief the team based on the notes and instructions provided by you and by the removal consultant
Step 3: packing & moving
The lunch break is usually from 11:30 AM to 12:30 PM (1 hour).
A working day usually finishes the latest around 4~5PM.
On average, if a move goes beyond the capacity of a 20ft container (~28cbm net), we would schedule the paking onto 2 days.
We accept the following payment methods:
-By WeChat (+0.5% WeChat commission)
-By bank transfer (China and Hong Kong bank accounts available)
-By credit card (through Paypal*)
*Please note that through Paypal, an additional fee of 7% from Paypal for service and exchange rate fee will occur.
Accepted currencies (except for cash payments): Chinese Yuan, US Dollars, HK Dollars, Euros, British Pounds, Canadian Dollars, Singapore Dollars, Australian Dollars.
For cash payments, only the Chinese Yuan are accepted.
In general, you can expect a discount when no unpacking service is needed.
However, the discount amount will be different depending on the country of destination and it is not likely to be major.
The reason for this is because the majority of the costs at destination will remain the same (costs for clearing customs, costs for the logistics between the port and the delivery address, movers’ salaries).
The only difference between a move that requires unpacking service or not is the number of movers assigned to the move.
The average between the time we are first being contacted and the first packing day is 1.5 months.
Our advice is to get in touch with us as soon as the decision to move has been made so that you get to know the moving process (which documents will be required and when they will be required).
The volume estimate and quotation part can be addressed at a later stage (1.5 months before the packing day is a good period).
Confirming the packing day can be done at any time (we sometimes move people with only a few hours notice). However, manpower availabilities should be considered, especially during higher seasons (summer and before Chinese New Year). During these periods, it is strongly recommended to lock your desired moving dates as early as possible.
The impact of an item on the total moving cost depends greatly on the shipping option (air or sea, dedicated container or shared container).
Also, for a smaller move, adding or removing an item would have a bigger impact on the final moving costs than when doing so with a bigger move.
Finally, moving costs are not increasing or decreasing in a linear way, in the sense that some costs are fixed, some costs vary per segment of volumes and some costs vary with every item added or removed from the move.
The easiest way for us to help you for deciding what to take and what not is to tell us during the survey which items you definitely want to take with you and which items are optional. We will provide multiple quotations that will help you make your decision.
In general, we recommend preparing and sorting out your move as much as possible before the arrival of the movers so that you are not moving anything to your new home that you are not using anymore.
There are basically 4 means of transportation to move your boxes:
Truck (local and domestic moves)
Air (domestic and international moves)
Sea (international moves)
Rail (domestic moves)
Easily obtained, the exit permit is a document that is issued by the property management and that has been approved by the landlord. This document is usually required to allow the movers to leave the premises.
Moving out of China: Original passport and working permit are required for 3 working days to clear customs. Documents are required on the last packing day. Depending on the destination country, some additional documents may be required.
Moving to China: Original passport and working permit are required for at least 3 working days to clear customs. Documents are required upon arrival of the shipment at China [air]port. A set of Chinese customs documents would need to be stamped by the employer as well.
Under specific conditions, photocopies could be used instead of original documents, please inquire us for more details.
Moving to overseas from China: Please visit our Country Guide section to verify which documents will be required from you in order to clear customs at destination.
The loading volume or final packed volume is the volume loaded in the truck or container.
It is the volume that the boxes and furniture will take into the truck or container once all put together.
The packing list volume is the addition of the volumes of each box and piece of furniture.
It doesn't take into consideration the space left between 2 items nor the space optimization between 2 fitting shapes and may therefore be different from the loading volume.
Our invoices are based on the final packed volumes (volume known only once the container or truck is loaded).
Most of the time, the final packed volume is very close to the estimated volume.
If the final packed volume is under the estimate, we will refund the difference, if above we will charge the difference.
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